CASES

“We tested several options, but Dalux is the solution with the highest user-friendliness while providing all the functionalities. The choice was simple then. From the first presentation, it was clear that this was a system that worked perfectly with our needs. Our tenants can easily report bugs/deficiencies so we can quickly respond to and pass on to craftsmen, so the entire process becomes as fast as possible and no tickets/tasks are lost. “

IT, Koncenton A/S

“Our implementation of DaluxFM has gone beyond all expectations – at Hjørring Municipality, we have chosen to call it Daluxification. Dalux’s solutions have proven to live up to our user-friendliness requirements, and it is undoubtedly a large part of the reason why the implementation in operation has gone better than we had dared to hope.  We have chosen a multi-stage implementation and it is already underway just after two months, and among other things, the Portfolio and Helpdesk are up and running on part of our other buildings. In fact, we have even set up the entire system and the workflows necessary to support both the strategic and operational building operations in the municipality without any major challenges.  I want to say that all the service managers were very well fit for the tasks and it has been a pleasure to see.”

Client Adviser and Project Manager for the implementation of DaluxFM at Hjørring Municipality

“Many had a feeling that the service workers were far away, and it was difficult to report problems. With the new system, we have moved assignments closer to the employees. We want to inform the users that it is is possible to bring information closer to them. It is our experience that frustration and misunderstandings can arise when users are not adequately informed about the level of service they can expect. At the same time, it creates a peace of mind when you can see that a task has been reported and when you can expect it to be resolved”

Facility Manager of Denmark's National Police

“In the evaluation of all tenders, we decided that user-friendliness should weigh the heaviest. We want the FM solution to reach specific users in the region, where ease of use and simplicity are crucial to whether they are doing well and using on a daily basis.  The FM should not require long courses.  We evaluated that Dalux was the most user friendly FM system.  A big plus in the assessment was their mobile apps. Here we could really see our need for the FM system to be fully developed and used mobile on site of staff on the individual properties.”

Building Consultant, Region Zealand

“The municipality of Lejre has chosen to invest in Dalux FM to get a Helpdesk system for the registration fo property maintenance tasks and a digital system for the general management of operational tasks in the property department.  The advantage of a digital system is that we facilitate the citizens and users’ ability to contact us and report problems as concretely as possible – and we save a lot of administrative time because cases are more clear from the start.  At the same time, workflow optimization helps us maintain the value of our buildings in our location at Lejre Municipality.”

With few funds, Jette has digitized the central operating organization. Lejre Municipality’s suppliers are implemented into DaluxFM, and they receive their inquiries directly on their smartphones or tablets.

Operations Coordinator, Lejre Municipality