CASES

Hjørring Municipality

Hjørring Municipality has chosen to implement DaluxFM .  Prior to deciding on which facility management system to use, the municipality conducted a market dialogue with broad, internal participation down to service level employees.  It was important to Hjørring Municipality that the system chosen had a high level of user-friendliness and would be successful out on the field.

Hjørring Municipality has teamed up with Dalux throughout the whole process.  Dalux has been able to provide the munipality with clear instructions in order to provide service managers with a thorough review of the modules in DaluxFM and the apps they must use in their everyday work.  Dalux is very positive about the cooperation with Hjørring Municipality and is impressed by the rapid and effective implementation seen so far.

“Our implementation of DaluxFM has gone beyond all expectations – at Hjørring Municipality, we have chosen to call it Daluxification. Dalux’s solutions have proven to live up to our user-friendliness requirements, and it is undoubtedly a large part of the reason why the implementation in operation has gone better than we had dared to hope.  We have chosen a multi-stage implementation and it is already underway just after two months, and among other things, the Portfolio and Helpdesk are up and running on part of our other buildings. In fact, we have even set up the entire system and the workflows necessary to support both the strategic and operational building operations in the municipality without any major challenges.  I want to say that all the service managers were very well fit for the tasks and it has been a pleasure to see.”

Thomas Jefta Petersen

Client Adviser and Project Manager for the implementation of DaluxFM at Hjørring Municipality

The Danish Police

14,000 employees of the Danish Police can register with DaluxFM’s HelpDesk on their mobile device. With few clicks on their phone, all police employees can now report everything from missing paper in a printer to the lack of coolant in a police car.

“Many had a feeling that the service workers were far away, and it was difficult to report problems. With the new system, we have moved assignments closer to the employees. We want to inform the users that it is is possible to bring information closer to them. It is our experience that frustration and misunderstandings can arise when users are not adequately informed about the level of service they can expect. At the same time, it creates a peace of mind when you can see that a task has been reported and when you can expect it to be resolved”

Lasse Carlssont

Facility Manager of Denmark's National Police

Region Zealand

Region Zealand and Dalux have just entered an agreement to use DaluxFM in all the region’s 650,000 m2 properties. The region will use DaluxFM to handle tasks in operation and maintenance, plant registration, preventive maintenance, on-time land management with CAD and BIM models, and much more.  After looking closely at several other FM systems, Region Zealand ultimately made the decision to implement Dalux as their FM system of choice.

“In the evaluation of all tenders, we decided that user-friendliness should weigh the heaviest. We want the FM solution to reach specific users in the region, where ease of use and simplicity are crucial to whether they are doing well and using on a daily basis.  The FM should not require long courses.  We evaluated that Dalux was the most user friendly FM system.  A big plus in the assessment was their mobile apps. Here we could really see our need for the FM system to be fully developed and used mobile on site of staff on the individual properties.”

Ole Høgstedt

Building Consultant, Region Zealand

Lejre Municipality

Following a close look at the market for FM systems, Lejre Municipality selected DaluxFM to manage their properties and operations. Lejre Municipality has previously handled all their operating tasks and property portfolio in a spreadsheet, which made the management of tasks and portfolio difficult.  Ten systems were thoroughly tested by Jette Foget, who has been at the forefront of FM system selection. Lejre Municipality has chosen the DaluxFM HelpDesk to report errors and deficiencies and to deliver central tasks to the corresponding actors. 

“The municipality of Lejre has chosen to invest in Dalux FM to get a Helpdesk system for the registration fo property maintenance tasks and a digital system for the general management of operational tasks in the property department.  The advantage of a digital system is that we facilitate the citizens and users’ ability to contact us and report problems as concretely as possible – and we save a lot of administrative time because cases are more clear from the start.  At the same time, workflow optimization helps us maintain the value of our buildings in our location at Lejre Municipality.”

With few funds, Jette has digitized the central operating organization. Lejre Municipality’s suppliers are implemented into DaluxFM, and they receive their inquiries directly on their smartphones or tablets.

Jette Foget

Operations Coordinator, Lejre Municipality

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