After 3-4 months of testing with good help and guidance, Mariagerfjord Municipality’s experience of DaluxFM was better than the municipality’s current FM system in all aspects. Now the municipality has changed the platforms used in their real estate center. Thus, they can better deliver its core services and at the same time, be more efficient in operations.
Mariagerfjord Municipality has for the last 4 years been contractually bound to an FM system, which functionally did not meet the expectations of the system, and now they have switched to DaluxFM. Anders Müller from Mariagerfjord Municipality has spent some time describing what functions were not working as he imagined or completely missing.
In the final year of the contract with the current FM system, he was asked to find alternative systems that were better equipped to meet the expectations of an FM system from all levels of the municipal organization. Based on his description of wishes, faults and deficiencies, he prepared a requirements specification, which was based on the report on FM systems from Basico. He quickly got an overview of three FM systems, which they thought they could do fulfill the functions that the Municipality of Mariagerfjord called for. One system had been operating in Mariagerfjord Municipality for the past 3.5 years.
In the overall process, getting the data out of the current system with all the necessary data has been the biggest problem as it had to be collected from several different areas of the system. In Dalux, the biggest challenge has been to re-create invoices for the current financial year – Mariagerfjord Municipality could not be without those- so there has been a little manual work in the process. Mariagerfjord Municipality has even got the history / costs of the individual assets over into DaluxFM, so the loss of data has been minimal. This is transferred in a custom field to save time – the history and prices of completed tasks from 2018 can be retrieved, but since no invoice has been created manually for 4 years, the data is not incorporated into the financial section of DaluxFM – a deliberate opt-out. One of the reasons why the conversion has gone relatively painless is also that Dalux has let the Mariagerfjord Municipality test the system for the time it has been needed, which has given a better insight into the system. In addition, the Municipality of Mariagerfjord has dedicated a position to deal with digital aspects in the real estate area, which is of course also a significant advantage.