Back in 2014, Wicotec Kirkebjerg A / S (WK) won Denmark’s largest PPP project in history – The New University Hospital (DNU) in Aarhus, now called Psychiatric Center, Skejby and they use DaluxFM for operations.
The Central Jutland Region handed over the 50,000 m2 project to WK, which has been the Facility Management (FM) operator for the past 25 years. The Facility Management agreement covers all the technical installations, as well as handling of fixed equipment, i.e., white goods, cupboards, and other nailed furniture.
After thoroughly testing and mapping the market for CAFM systems, the choice fell on DaluxFM. The solution will support WK’s operation of psychiatry in Skejby, as well as the National Archives in Viborg where WK is also a Facility Management partner.
Prior to DaluxFM, we had tried similar solutions without reaching the goal. We have been recommended DaluxFM several times, and therefore started with a trial period so we could test the system. The appeal of DaluxFM is ease of use, handling of our Revit models, and the intuitive interface. In addition, DaluxFM does not drain our bank accounts.
Brian ØstergaardUser-friendly and fast implementation
WK chose a very fast and steep implementation. After only a few months, they are now using Dalux FM in operations. WK has been responsible for setting up the entire system with workflows that are necessary to support both the strategic, financial, and operational functions. They have done so without encountering any major challenges. The system has already been expanded with more modules as WK has new needs regarding operational support.
Dalux’s solutions have proven to fully live up to our requirements regarding usability. Likewise, the constructive collaboration with Dalux has made the implementation in the operation easier than we had dared to hope for. There has been good and fast support throughout – without extra bills
Nizita Jaqueline JensenAlong the way, WK has received training and held short follow-up meetings with Dalux. Among other things, the purpose of the meetings has been to give super users a thorough review of the modules in DaluxFM and the apps that they use in their everyday lives, as well as pick up on the challenges they have met.
All employees have received good preparation for the tasks, and it is a pleasure to see how everyone is very committed and positive regarding the use of DaluxFM.
Brian ØstergaardDalux is also very positive about the collaboration with Wicotec Kirkebjerg.
It has been a very exciting collaboration, where we have pushed some new boundaries and challenged both WK and our solutions with the very large and complex data that the project includes. I am personally very pleased with the good and constructive cooperation and to see the great progress that WK has had on such a complex construction that will be operating 24/7/365.
Mikkel SørensenAt Dalux, we always aim to have the best solutions and the most satisfied customers. We are only happy when the customers are happy, and they derive value from our solutions. With this simple approach to success, we can together create the right alignment of expectations and in collaboration with the customers create a start-up process that ensures that DaluxFM can quickly deliver value to the customer. A prerequisite for this is that the customer’s internal organization takes an active part in the process and is willing to take responsibility and be ready for change. WK has been a good example of this.
Mikkel Laurberg